We love to hear from our clients and how they feel about the service we provide at Contractor Umbrella, here’s what they say about us:
“EXCEPTIONAL SERVICE”
Thanks so much for processing this and for helping me through this rather tortuous process. You have been so patient and helpful – I cannot praise you enough for the service you have provided.
“Making contracting straightforward”
It’s a shame there aren’t the contracts around in my field at the moment. You guys made contracting a straightforward proposition and diffused most of my concerns.
“Speedy process”
I am impressed with the speed and efficiency of your services at Contractor Umbrella so far in helping me get up and running so quickly!
“Saved over £1,000 with the rewards program”
I’ve never had a problem with Contractor Umbrella or with any staff. I think that says a lot – I have been paid on time at the correct rate and never had a problem in 3 and a half years. Payslips and pay statements arrive promptly as do P60s and my pay gets into my bank as soon as you tell me it’s been paid. I have used the Rewards programme and saved over £1,000 which is a good benefit.
“Customer service is absolutely outstanding”
I feel like I was getting a VIP service. Customer service is absolutely outstanding. All my queries have been dealt with quickly and on time. I won’t hesitate to go with Contractor Umbrella again when I will go back to contracting.
“I’d recommend to anyone”
Have greatly appreciated the team and how well and efficiently you processed the payroll for me. Have very kind words to say about CU and definitely a good recommendation to anyone I meet new to contracting.
“Entire process was extremely easy”
I used Contractor Umbrella as my first umbrella company and they made the entire process extremely easy. They’re very helpful and professional, their fees are reasonable, and they answered every question I had promptly and in detail. I’d highly recommend them to anyone looking for an umbrella company.
“Excellent company to deal with”
Excellent company to deal with, very transparent, with very friendly, knowledgeable people available at all times to help with setup and queries. Solved some unusual contract requirements without any issue and have very quick response times. Portal is a pleasure to use compared to some other companies. Would highly recommend them. Special mention to Angie and Kayleigh who made the entire process a pleasure. Looking forward to staying with Contractor Umbrella for the long term.
“I’ve been with them since 2006…”
I’ve been with them since 2006 and have only stopped using them as I’m retiring. During this time I changed contract on several occasions which they handled well. If there ever were issues over timely payments, it was always the fault of the company paying funds into Contractor Umbrella, and C.U. always resolved things promptly. I have no issues recommending this friendly, communicative and helpful team.
“There was something about Contractor Umbrella’s tone and approach on the telephone that made me go with them.”
Prior to approaching Contractor Umbrella, I spoke to quite a few other umbrella companies (following some recommendations from a recruiter), and there was something about Contractor Umbrella’s tone and approach on the telephone that made me go with them. I have found their service to be extremely helpful, and I have never had any issues with the organisation. I have really enjoyed their service, and I will absolutely use Contractor Umbrella again. I would certainly recommend them.
“No complaints whatsoever, great experience!”
Been with them well over 2 years now after switching over from my own limited company and have had absolutely no issues whatsoever. From quick set up, to timely timesheet approvals and prompt responses to my queries. Contract managers I have had assigned were always helpful and pleasure to work with (Christina my latest manager has been extremely helpful ). Would definitely recommend to anyone.
“Straight forward and helpful, recommended”
Having used Contractor Umbrella in the past, I was happy to sign up again when I needed a FCSA compliant Umbrella company. I’ve been dealing with Christina most recently, who has been helpful and reliable at ensuring payroll was processed correctly. There were a couple of small delays initially, but the team have always worked to resolve any queries or concerns very quickly. I’ve always been paid correctly, and pay statements and documentation is clear. Thanks so much Christina, I’d be happy to use the umbrella again.
“Excellent Umbrella Company”
Unlike some other umbrella companies Contractor Umbrella send you the client contract for you to approve and authorise, and don’t just sign it on your behalf. Nor do they have onerous conditions in the terms of employment.
All the payments and paperwork is dealt with in a timely manner and without any problems.
Overall they are very professional and a pleasure to work with.
“Excellent experience!”
I have been using Contractor Umbrella for the last 7 months, and have had a brilliant experience with them. There have been a couple of hitches along the way (not CU’s fault, some mine, some the clients), but responses from the company have been rapid and helpful, and everything has been sorted out efficiently. I wouldn’t hesitate to recommend them based on my experience.
“Speedy, Helpful, Friendly”
I’ve been working with CU for the last 18 months and in that time I’ve been impressed with the level of service they’ve provided to me as a contractor. Responses to queries have come back within a matter of hours, sometimes much faster, they’ve been helpful and friendly. Systems and processes work without failure and my documents are clear and always available. I wouldn’t hesitate to recommend CU to contractors looking for an umbrella company.
“Really friendly”
Really friendly, helpful staff.
They’ve gone above and beyond in helping me sort out several HMRC issues with my tax code and two incomes. Been working through them for around 1 year and wouldn’t use anyone else.
“Great experience from dedicated team.”
I first engaged with Contractor Umbrella back in 2019, and my experience has been extremely positive. My Contract Manager is extremely responsive, and the web portal is easy-to-follow. They’ve made the whole process effortless, and been very willing to help me out whenever I’ve had questions or queries. I don’t think there is anything that I would change (except maybe my day rate).
I’d happily recommend the service to anyone with need of an umbrella company (especially contractors who are just starting out).
“Easy onboarding”
My account manager, Mahli, was always quick to respond to my queries and she was great to work with. The onboarding process was simple and the portal for logging hours is also very intuitive.
If payment was delayed, Mahli was always happy to follow up with the other parties to make sure that payments were made in a timely manner. I will be using Contractor Umbrella again. Thank you Mahli!
Why Choose Contractor Umbrella?
Contractor Umbrella is the hassle-free, straight talking umbrella company that provides umbrella employment for UK based contractors and freelancers. Independently voted as the best umbrella company by the readers of Contractor UK.
As one of the most trusted umbrella companies in the UK, we guarantee our employees peace of mind, absolute compliance and complete security. We are one of the longest standing and most respected umbrella companies in the UK.
If you’d like to find out more, call us on 01206 591 000 or request a call back by completing our online form.
Benefits of working through Contractor Umbrella;
- Fast and easy registration – be ready to work in 24 hours, simply register online and we’ll take care of the rest.
- Calculate your take home pay – use our online calculator to find out how much you could be taking home through Contractor Umbrella.
- Same day payments – We offer same day payments as standard providing funds are received into our account by 9am, for no additional fee.
- Our Service Guarantee – is our guarantee that you will be looked after at every step of the way.
- Flexible Limited Company accountancy – when you sign up to our sister company Dolan Accountancy, you can transfer to Contractor Umbrella when umbrella employment better suits or your assignment sits inside IR35.
- Employee Benefits – at Contractor Umbrella there are many benefits available to you as our employee including Childcare Vouchers, our Employee Rewards Scheme, Group Pension Scheme, Foreign Currency Exchange, Contractor Accommodation, Contractor Mortgages and much more.
- Expert Contractor Support Team – Every employee of Contractor Umbrella has access to our expert Contractor Support Team who are available to deal with any queries that you may have. You can get in touch with the Contractor Support Team, through the online chat, by email or by telephone.
Trusted by over 1,200 employees |