Skip to main content
search

Service Guarantee

At Contractor Umbrella we pride ourselves on looking after both our employees and our clients, with this in mind we set up our Service Guarantee designed to ensure all employees and clients are taken care of every step along the way.

Registering with Contractor Umbrella

Sign Up

Online Employment File Set-up

If registering before 16.30 Monday to Friday, your online employment file will be activated the same working day. If registering after 16.30 Monday to Friday, your online employment file will be activated the next working day.

Expert Contractor Support Team

Very employee of Contractor Umbrella has access to our expert Contractor Support Team who are available to deal with any queries that you may have. You can get in touch with the Contractor Support Team, through the online chat, by email or by telephone.

Starter Pack Email

We send you a Starter Pack email shortly after your online employment file has been activated to confirm the processes and what happens next.

Introduction

Your Expert Contractor Support team will contact you the same day your online employment file is activated to introduce themselves and provide any initial information that you may need.

Contact agency / client

We will contact your consultant at the agency or client coordinating your first assignment to arrange for the contract paperwork to be issued. This will be done at your request and straight away if required.

Day to Day Service

Sign Up

Phone calls

We realise how frustrating platform based call centres are so a ‘real’ person always answers the phone.

Emails/Website Messages

We understand the inconvenience caused by waiting for a reply to a query, so our policy is to answer emails / messages within 4 hours if received during business hours (09.00-16.30) the same day if received before 16.30.

Invoices sent same day

Invoices will be sent to the agency (or end client) the same day, if your online timesheet is submitted to us before 16.30, Monday to Friday.

Confirmation of Payment

You will be emailed a payslip on the same day your payment is processed and your homepage on the online portal will be updated to indicate which invoice(s) have been paid.

Credit control

Your Expert Contractor Support team will provide a credit control service free of charge, at your request for unpaid or underpaid invoices.

Secure Employee area

The employee’s area is secured via SSL (Secure Socket Layer) technology, so your privacy is guaranteed.

Our Guarantee to You

If we do not meet the care levels set out above, please contact our Contractor Support Team so we can investigate and act accordingly.

If you have any questions or would like further advice please don’t hesitate to contact us on 01206 591 000, email sophie.lewis@contractorumbrella.com or live chat by clicking the link on the bottom right of all pages.

We have over 20 years experience, have won numerous awards and have helped tens of thousands of contractors. Our friendly, professional expert contractor support team are experts in their field, so no matter the question, we’re sure we can help you.

Signing up couldn’t be easier – just click ‘sign up‘, provide us with some basic details and within 24 hours your online employment file will be activated. We’ll also send you a comprehensive and straightforward employee starter pack and you will be contacted by your personal expert contractor support team.

Why Choose Contractor Umbrella?

Contractor Umbrella is the hassle-free, straight talking umbrella company that provides umbrella employment for UK based contractors and freelancers. Independently voted as the best umbrella company by the readers of Contractor UK.

As one of the most trusted umbrella companies in the UK, we guarantee our employees peace of mind, absolute compliance and complete security. We are one of the longest standing and most respected umbrella companies in the UK.

If you’d like to find out more, call us on 01206 591 000 or request a call back by completing our online form.

Benefits of working through Contractor Umbrella;

  • Fast and easy registration –  be ready to work in 24 hours, simply register online and we’ll take care of the rest.
  • Calculate your take home pay – use our online calculator to find out how much you could be taking home through Contractor Umbrella.
  • Same day payments – We offer same day payments as standard providing funds are received into our account by 9am, for no additional fee.
  • Our Service Guarantee – is our guarantee that you will be looked after at every step of the way.
  • Flexible Limited Company accountancy – when you sign up to our sister company Dolan Accountancy, you can transfer to Contractor Umbrella when umbrella employment better suits or your assignment sits inside IR35.
  • Employee Benefits at Contractor Umbrella there are many benefits available to you as our employee including Childcare Vouchers, our Employee Rewards Scheme, Group Pension Scheme, Foreign Currency Exchange, Contractor Accommodation, Contractor Mortgages and much more.
  • Expert Contractor Support Team – Every employee of Contractor Umbrella has access to our expert Contractor Support Team who are available to deal with any queries that you may have. You can get in touch with the Contractor Support Team, through the online chat, by email or by telephone.
Take Home Pay Calculator