A human touch is vital in recruitment

(2 minutes to read)

The majority of both candidates and recruiters believe that it’s important that the recruiter is knowledgeable about the specific job, organisation and industry.

A new survey has revealed that it’s still important to have that human touch within the recruitment process.

Two global studies carried out by Korn Ferry, from both a candidate and recruitment point of view, revealed that an informed and responsive recruiter is vital when it comes to a candidate’s positive experience and finding the best person for the job.

Interestingly, 90% of candidates and 80% of recruiters said that it is either very or extremely important that the candidate likes the recruiter they’re working with.

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Jeanne MacDonald, global co-operating executive and president of global talent solutions for Korn Ferry’s RPO and Professional Search business, said, “Technology has allowed us to make tremendous strides in talent acquisition, such as the use of AI to source the best candidates for a role, but it’s the positive interaction with a recruiter and/or hiring manager that can make or break a candidate experience.”

Jeanne added, “The best philosophy is to treat candidates like customers of the company for which they are applying. We want every part of the recruiting process to run smoothly, and a big part of that is being responsive and treating each candidate with respect.”

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