Majority of businesses not making candidate experience a priority

A new survey has found that the majority of employers are not focusing on creating a positive experience for applicants during the screening process.

This could potentially hinder a firm’s chances of both attracting and retaining talent.

This is according to a report composed by specialist background screening firm, Sterling, which found that just 25% of businesses said that the candidate experience was a priority when it comes to identity checks.

Explaining why failure to consider how the process resonates with individuals

could cost businesses their talent, Steve Smith, President International at Sterling, said, “The candidate experience should be at the heart of all screening processes, no matter what these involve. While the reason for using checks from an employer’s perspective is often compliance-led, success is largely going to be dictated by how well individuals feel the process was handled.

“It’s important to remember that these applicants are not being paid for their time completing screening information. If there are errors in your systems that require duplication of activities or leave users with a poor experience, then dropout rates are likely to increase.

“With more employers introducing digital identity into their screening plans, the ability to improve the candidate experience is elevated. Digital ID has been designed to simplify everything for the user without reducing accuracy or compliance.

“It should be noted, though, that for some applicants, navigating digital checks is also challenging. Ensuring that your screening process accounts for all users will be the best way to boost the candidate experience and ensure completion rates remain high.”

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