With many retail workers feeling burned out after a busy festive period, a new survey has revealed that over half have experienced work-related stress.
The survey questioned 12,500 retail workers and found that factors such as low pay, stressful work environments and poor leadership has led to one in two considering quitting their jobs over the last year.
The Quinyx report, The State of the Frontline Workforce 2024, found that 61% of retail workers had experienced work-related stress, 53% had depression, 51% had burnout and 32% said they’d had at least one panic attack due to their job.
Toma Pagojute, Chief HR Officer at Quinyx, said, “The festive season is a vital economic period for the retail sector, but with increased footfall, especially on major trading days such as Super Saturday, there are consequences for frontline workers.
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“It is really important that we prioritise the welfare of the three million people that support this £100 billion industry.
“These figures are a stark insight into the reality that staff face every day and show the direct effect of work. When you factor in non-work-related mental health concerns the statistics will be even higher.
“We’re urging industry leaders to have honest conversations with managers to ensure they have the tools needed to address working practices which may be negatively impacting the mental health of staff.
“By implementing effective scheduling tools, managers and organisations can more adequately plan breaks, manage shift swaps and keep the lines of communication open to staff and encourage honest feedback.”
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