A new analysis of the Coronavirus crisis has proven that robots and AI can provide crucial assistant on many levels.
This is according to Professor Héctor González-Jiménez at ESCP Business School, who has found that robot potential continues to exceeded expectations across the globe – from being used to deliver medicine to patients diagnosed with Covid-19, to measuring patient’s temperatures while doctors and nurses speak to them via automaton
In China, as many civilians are quarantined in their homes, the government have provided logistics robots to deliver medical supplies and food to homes in Wuhan.
Professor González-Jiménez commented, “Despite the usefulness of robots, a sudden confrontation with a robot, without human support, may in fact further exacerbate stress and anxiety in an individual who is already going through trauma.
“As well as this, people may also be overestimating robot capabilities, particularly in crisis situations. The appearance of such robots could actually create a false sense of hope for patients. Worse, technical mishaps in difficult terrains could even lead to further complications.”
The researchers warn that while the advantages and disadvantages of robots need to be closely monitored, recent examples from Asia indicate that when used in a careful manner, robots can be valuable partners in times of crisis. Compassion is something that cannot be compromised though, and during this period of uncertainty, we must not underestimate the power of human care.
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